Export your results

You can download your survey results from the Insights page at any time. Click Export at the top of the page and choose a format:

• Excel workbook: your responses plus a question summary, a codebook and the funnel, each on its own sheet.
• CSV: your responses in a single file.
• PDF report: a printable report with charts and findings.

The Export menu is available on every Insights tab, and it gives you the same file whichever tab you're on.

Exports follow your date range

Every export uses the responses currently selected by the date range picker at the top of the Insights page. If the page is set to Last 30 days, which is where it starts, your export only contains responses from the last 30 days.

To export everything, set the date range to All time first.

If there are no responses in the selected range, nothing is exported.

The response data (Excel and CSV)

The Excel workbook's Responses sheet and the CSV file hold the same data, in the wide format that SPSS, R, Stata and Excel expect: one row per response and one column per question. Files are named after your survey and the date, for example customer-feedback-responses-2026-10-11.csv.

Each row starts with these columns:

• Response ID
• Submitted at: the date and time in UTC.
• Status: completed, partial, abandoned or declined. These match the statuses on the Results tab: Complete, Some blank, Mostly blank, and Declined or Screened out. See View and filter your responses.
• Duration (s): time taken, in seconds.
• Score, Score % and Pass/Fail: only filled in when your survey uses scoring. Otherwise they are blank.
• Cipher score: from 0 to 100.
• Flagged: Yes or No.
• Flag reasons: why Cipher flagged the response, if it did.
• Device: desktop, laptop, mobile or tablet.
• Browser: the browser's full identification string.
• Timezone
• Source: the page the respondent came from, or Direct.

After these come your questions, in survey order, headed Q1. Question text, Q2. Question text and so on. Answers are written out as text, using your option labels.

Likert and matrix questions

Likert and matrix questions get one column per statement or row, headed like Q4.1 Question text - Statement. Each answer is coded as a number from 1 to n in scale order, so statistics software can treat each statement as an item. The column heading shows what the ends of the scale mean, for example (1 = Strongly disagree … 5 = Strongly agree), and the codebook lists every code.

If a matrix question allows more than one answer per row, those columns hold the answer labels instead of a number, separated by semicolons.

Repeating group questions

A repeating group gets one column for each field in each entry, for example Q3.1 Activities - Name, Q3.1 Activities - Attended, Q3.2 Activities - Name. The number of entry columns matches the most entries anyone submitted.

Opening the CSV in Excel

The CSV file is saved as UTF-8 in a way Excel recognises, so accented letters and other special characters open correctly.

The other sheets in the Excel workbook

The Excel workbook has four sheets:

• Responses: the response data described above.
• Question summary: one row per answer option or statistic for every question. Choice questions show the count, percent and 95% confidence interval for each option. Number and rating questions show the mean, median, standard deviation and range. NPS questions show the NPS score with promoters, passives and detractors. Ranking questions show each item's mean rank, and text questions show the most common terms. Each row also has the number of people who answered (n) and the number who skipped.
• Codebook: what each column on the Responses sheet means. For every question it lists the variable name (such as Q1 or Q4.2), the question ID, the text, the type, whether it's required, its possible values or codes, how many answered and skipped, and the margin of error. Below that is a Survey totals section with the number of rows in the export, responses collected, completed responses, completion rate, average Cipher score, flagged and straightlined responses, and the export date.
• Funnel: for each question, how many people reached the survey, how many answered it, retention, drop-off, how many skipped it, and the typical time spent on it.

The PDF report

Choosing PDF report opens the report in a new browser tab and brings up your browser's print dialog. To save it as a PDF, choose Save as PDF (or your system's equivalent) as the printer.

The report includes:

• Your survey name, the number of responses and the date the report was made.
• Headline totals: responses, completion rate, margin of error, median duration and flagged responses.
• A summary of how the survey is doing, written by Surbee's AI, when one is available.
• What people wrote about: your themes, with example quotes. See Themes and Analysis.
• What moves your scores and Where groups answer differently, from the Analysis tab, when there are findings to show.
• Every question's results: bar charts for choice questions with confidence intervals, statistics for number and rating questions, tables for Likert, matrix and ranking questions, and common terms with sample answers for text questions.
• Drop-off by question: the share of people who answered each question.

What isn't in an export

• Partial answers from people who left before submitting. Surbee only saves a response when someone reaches the end of the survey.
• Simulated answers from a synthetic audience. These are always kept separate from your real data. See Simulate an audience.