Plans and upgrades
Compare plans, upgrade or switch to annual billing, manage payment methods, and cancel.
Open Settings, then the Billing tab, to see your current plan, your usage, payment methods, and invoices.
The plans
| Plan | Monthly price | Annual price | Credits |
|---|---|---|---|
| Free | $0 | $0 | 100 a month |
| Pro | $20 a month | $200 a year ($16.67 a month) | 2,000 a month |
| Max | $60 a month | $600 a year ($50 a month) | 6,000 a month |
| Enterprise | Contact us | Contact us | Unlimited |
Annual billing saves 17%. Credits arrive monthly on every plan, including annual ones.
What each plan adds:
- Free. Unlimited responses, Cipher tiers 1 and 2 on every response, CSV and Excel export, and Slack notifications.
- Pro. Cipher up to tier 3 with AI-text detection, and the option to remove the Surbee badge.
- Max. Full Cipher across all 5 tiers, VPN, proxy and Tor detection, and custom domains (coming soon).
- Enterprise. Unlimited credits. Contact us for pricing.
For how credits are spent and when they reset, see Credits.
Upgrading
- Click Upgrade on the Billing tab, or Upgrade next to your credits in the account menu.
- Choose monthly or annual billing with the switch at the top.
- Click Upgrade to Pro or Upgrade to Max and complete the secure checkout.
Your new plan and its full credit allowance apply once the payment goes through. On Max or Enterprise the button reads Adjust plan instead.
Payment methods
Your card is saved when you subscribe, and you can add more cards at any time from the Billing tab.
To add a card:
- Go to Settings, then Billing, and find Payment methods.
- Click Add payment method.
- Enter the name on the card, the card number, the expiry date, the security code and your country.
- Leave Make this my default card ticked if renewals should be charged to this card, then click Save card.
If your bank asks you to confirm the card (for example with a code sent to your phone), the confirmation opens in the same window. Card details go straight to our payment processor and are never stored on Surbee's servers.
To remove a card, click Remove next to it.
Keep a valid card on file, because if a renewal payment fails your monthly credits drop to 0 until it is paid.
Cancelling
On a paid plan, the Billing tab has a Cancel subscription section. Click Cancel plan to open the billing portal and cancel there.
Your plan stays active until the end of the period you have paid for. After that, your account moves to the Free plan with 100 credits a month. Your surveys and responses stay in your account.
Need help with a charge?
Open a support ticket and choose Billing as the category.