Submit a ticket

Invoices and receipts

Find and open the invoice for every subscription payment.

Open Settings, then the Billing tab, and scroll to Invoices. Each payment is listed with its date, total, and status (paid, pending, or refunded).

Click View on a row to open that invoice in a new tab, where you can save or print it for your records.

If you see "Your invoice is being generated. Try again in a moment.", the payment is very recent. Wait a minute and click View again.

API credit purchases

Top-ups for the developer API are bought in the Surbee platform console, so their receipts and invoices live there, under Billing. See Developer API and Cipher SDK.

Changing billing details

Need a different name, address, or tax detail on an invoice? Open a support ticket, choose Billing, and tell us which invoice to update.

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